De ion We are seeking a Front Desk Associate to join our team at SEA. The ideal candidate will have a passion for customer service and the ability to create a welcoming atmosphere for our guests.
Responsibilities - Greet and assist guests upon arrival and departure
- Manage guest check-in and check-out processes
- Handle phone calls and respond to inquiries
- Maintain a clean and organized front desk area
- Process reservations and manage room assignments
- Provide information about hotel amenities and local attractions
- Assist with billing and payment processing
- Address guest complaints and provide solutions promptly
- Collaborate with other departments to ensure guest satisfaction
Skills and Qualifications - 2-3 years of experience in a customer service or front desk role
- Proficient in Microsoft Office Suite and hotel management software
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