SUMMARY:

This position is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay which can include multitasking, and performing the following duties in a manner that reflects HDG Hotel's vision, mission and core values.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

• Greet guests and patrons as they arrive, you are to always be physically present at the desk.
• Recognize the guest's loyalty status or offer to enroll at check in time for all non-loyalty members.
• Maintain monthly enrollment goals for Loyalty (determined by each property).
• Engage with the guest to find out their room needs as well as the reason for their visit.
• Manage the registration process.
• Ask for identification and ensure that the provided credentials are accurate.
• Manage ...