Essential Duties and Responsibilities
The following and other duties may be assigned as necessary:
Greet and welcome guests, ensuring a warm and professional first impression that aligns with the Jamul Casino Resort’s hospitality standards Manage the full guest registration process, including handling reservations, confirming stays, and collecting necessary guest information such as contact details and length of stay. Seamlessly execute all check-in and check-out procedures while maintaining accuracy and efficiency to minimize wait times and enhance the guest experience. Proactively assist with creating a memorable stay for our guests by providing detailed information on available rooms, rates, amenities, and local attractions. Verify payment methods, process credit card authorizations, and ensure accuracy in guest billing and tracking records. Address guest inquiries, complaints, and issues in a prompt, courte...