Job Description

The Chargeback Officer is responsible for managing credit card dispute cases and ensuring timely and accurate resolution in compliance with card scheme rules and regulatory requirements.

Key Responsibilities

• Handle end-to-end processing of credit card dispute and chargeback cases.
• Investigate disputes by reviewing transaction details, supporting documents, and customer claims.
• Ensure all cases are processed accurately and within stipulated turnaround times.
• Prepare and submit chargeback documentation in accordance with card scheme rules.
• Monitor case progress and follow up with relevant parties, including merchants, customers, and internal teams.
• Maintain proper documentation and records for audit and compliance purposes.
• Manage cases escalated to the Financial Markets Ombudsman Service with professionalism and accuracy.
• Ensure adherence to regulatory requirements, interna...