French Speaking 2nd Line Service Desk Analyst

Location: Century City, Cape Town (Hybrid)
Salary: R28,000 – R30,000 (depending on experience)
Working Hours: 24/7 rotational shifts | Hybrid (2 days in-office)
Includes overtime shift allowance & internet allowance

Role Overview

We are seeking a skilled French-speaking 2nd Line Service Desk Analyst to join a fast-paced, customer-focused IT support environment. This role is ideal for a technically strong individual with experience in troubleshooting complex issues, supporting end-users remotely, and working across modern IT infrastructure.

You will be responsible for handling escalations, resolving technical incidents, and ensuring high levels of service delivery in line with agreed SLAs and best practice frameworks such as ITIL.

Key Responsibilities

• Provide 2nd line technical support, resolving or escalating...