DUTIES AND RESPONSIBILITIES:

• Contact potential clients using various channels (phone, email)
• Manage inbound calls and ensure quarterly quota is reached
• Respond to inbound emails in timely and accurate manner
• Place outbound calls when required
• Quote creation and follow up
• Use upselling/cross-selling technics to maximise revenue
• Stay up to date with active promotions and campaigns to maximise their success
• Ensure personal knowledge of the portfolio is maintained
• Answer and deal with customer post sales requests
• Cover order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite.

REQUIREMENTS:

• C2/fluent in French, both oral and written. Fluent in English (at least B2 level)
• Minimum of 1 year relevant experience
  
• Comfortable commun...