Mercier Consultancy is pleased to offer a remarkable opportunity for a French Speaking Customer Service Representative to join our Client, a leading Social Media Giant. This position requires relocation to Greece, where you will provide exemplary support to French-speaking users of the platform.

In this role, you will manage user inquiries, resolve issues related to account management, content, and platform features, ensuring a positive and seamless experience for our French-speaking community. Your expertise and cultural understanding will play a critical role in maintaining high user satisfaction levels.

Responsibilities

• Provide outstanding customer support in French for platform-related inquiries
• Assist users with account issues, troubleshooting, and content-related questions
• Handle escalations professionally, ensuring timely and effective resolution
• Document and track user interactions accurately in the CRM system
• Collabor...