Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a French Speaking Customer Service Agent to join a reputable company in Sofia, Bulgaria. This role offers a fully paid relocation package, making it an excellent chance for French-speaking professionals seeking to grow their career while experiencing life in a vibrant European city.

Responsibilities

• Provide high-quality customer service to French-speaking clients through phone, email, and chat channels.
• Assist customers with product inquiries, orders, returns, and issue resolution.
• Handle customer complaints professionally to ensure satisfaction and retention.
• Accurately document customer interactions and maintain records using CRM software.
• Collaborate with internal teams to escalate issues and improve overall customer experience.
• Participate in training sessions to enhance product knowledge and customer service skills.