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French Customer Service - Galway City

Company

Cpl

Location

Galway, Ireland

Type

Permanent

FRENCH - CUSTOMER SERVICE REPRESENTATIVE

Our client, a Galway based healthcare business, are seeking to hire a customer service representative who can speak fluent French and English. This is a permanent role reporting to the customer service manager. This is an entry level role, full training is provided!

This role will have hybrid working options after a probation period with the role being based in Galway City. 

Key Responsibilities

  • Respond to customer queries and concerns via phone, email, and live chat in a timely and effective manner.
  • Handle customer complaints and troubleshoot issues, including pricing, billing enquiries, and order status updates.
  • Assist customers with placing orders, returns, refunds, and exchanges in line with company policies.
  • Collaborate with internal departments to resolve customer concerns efficiently.
  • Maintain up-to-date knowledge of company facilities, websites, products, promotion...

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