On-site - Makati 1-3 Yrs Exp Bachelor Full-time

Job Description

• Handling chat and emails real time
• Monitor fraud alerts and provide data analysis support resolutions to lead fraud recovery processes
• Review and verify documents sent by clients for accuracy and authenticity
• Responding to emails regarding process updates and reports in the department.
• Monitoring of customer activity, including assisting in the identification of fraudulent activity or abuse
• Review and process escalated transactions in accordance with established standards and procedures
• Communicate with other departments with regards to Fraud Prevention and Compliance
• Interact with players who have concerns regarding their account, their deposits and with the website via communication tool available.
• Conducted player analysis for the highest withdrawals on a daily basis
• Sending of shift reports and escala...