Overview

Fraud Investigation Specialist (German Speaker) in Barcelona. Join our Fraud Prevention team to protect a leading global marketplace from fraudulent activity in a supportive, international environment.

Responsibilities

• Investigating and verifying suspicious or high-risk activity using advanced internal tools and clear processes.
• Reviewing customer-submitted documents and validating authenticity with accuracy and discretion.
• Managing and resolving fraud cases within strict timelines, ensuring timely and fair outcomes.
• Tracking pending documentation and following up with customers as needed.
• Maintaining precise records and adhering to internal SLAs and compliance standards.
• Communicating professionally with customers and internal teams, even in sensitive or escalated situations.
• Identifying patterns, sharing insights, and helping improve fraud prevention workflows.

What You B...