**About this role:**

Wells Fargo is seeking a Fraud & Claims Operations Representative.

**In this role, you will:**

+ Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers to prevent fraudulent activity
+ Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
+ Oversee multiple alert types, take appropriate action to decide the case using multiple systems and applications, and may contact third parties for research, as needed
+ Receive direction from supervisor and escalate questions or issues
+ Interact with immediate team and functional area on wider range of information, plus internal or external customers

**Requir...