JOB SUMMARY

Main Duties / Responsibilities :

• Supervise the service staff team
• Ensure the standards are plied with 100% of the guest 100% of the time.
• Be punctual, greet colleagues and reports to supervisor upon arrival for duties.
• Offer guests an enjoyable, expertly served beverage / dining experience for all events.
• Anticipate and service of guests' requirements before requests is necessary.
• Utilize the hotel's computer system ringing up sales, printing checks, closing checks and completing closing readings.
• Ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.
• Ensuring all set up’s and mise en place is set for the next day’s events.
• Ensure all areas, stores and back areas are always kept clean and tidy.
• Handle cash and credit card procedures according to the guidelines of the accounting department. <...