Duties

• Oversee and manage the Rooms Division, including Front Office, Housekeeping, Reservations, and Guest Services.
• Ensure smooth day-to-day operations, delivering exceptional guest experience while maximizing revenue and controlling costs.
• Maintain and enforce high standards of cleanliness, presentation, and service quality across all areas.
• Develop and implement operational procedures, service standards, and departmental policies.
• Monitor room occupancy, average daily rate (ADR), and revenue per available room (RevPAR), ensuring targets are met or exceeded.
• Work closely with the Sales, Marketing, and Revenue teams to optimise room sales strategies.
• Oversee staff recruitment, training, scheduling, and performance management within the Rooms Division.
• Manage departmental budgets and control operating expenses without compromising service quality.
• Handle guest feedback, complaints, an...