1. Staff Supervision: Supervising and directing the activities of food and beverage service staff, to ensure efficient and courteous service delivery.
2. Training and Development: Providing training and ongoing coaching to service staff on service standards, product knowledge, and guest interaction skills to maintain high levels of customer satisfaction.
3. Customer Service: Ensuring exceptional customer service by addressing guest inquiries, resolving complaints, and maintaining a positive and welcoming atmosphere in dining areas.
4. Order Taking and Delivery: Overseeing the order‑taking process, ensuring accuracy in orders, and coordinating the prompt and efficient delivery of food and beverages to guests.
5. Table Maintenance: Monitoring table turnover, ensuring tables are promptly cleared and reset, and maintaining cleanliness and organization in dining areas to enhance the overall guest experience.
6. Menu Knowledge: Having a thorough ...
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