JOB OVERVIEW:

Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency. Adhere to federal, state and local regulations concerning health safety or other compliance requirements.

DUTIES AND RESPONSIBILITIES:

· Train and schedule employees to ensure proper coverage. Monitor performance and recommend corrective action. Alert management of potentially serious issues.

· Respond in a prompt and professional manner to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.

· Oversee cash handling and check/credit policies and procedures.

· Inspect restaurant daily to ensure high quality food and food presentation and cleanliness.

· Conduct pre-shift meetings to inform staff of daily events. Review daily specials.

· Ensure side work duties are complete and tables...