Description

As a Senior Officer - Inflight Hospitality, you will be responsible for designing detailed service procedures, evaluating service design and product concepts, managing service development projects, maintaining service manuals, and maintaining crew reference materials. You will also design efficient and cost‑effective onboard logistics for both standard and VIP charter operations.

You will analyze data from Customer Experience teams, cabin crew surveys, flight reports, and onboard audits to identify trends and needs for enhancing onboard products, service procedures, and customer/employee User Experience (UX). You will ensure that service procedures are understood, consistently executed, and continuously enhanced, taking corrective measures when service delivery expectations are not met.

You will lead inflight service/product trials, organize end‑to‑end co‑creation workshops, and support various service development initiatives by collaborating...