Manage full floor operations across F&B and entertainment sections

Lead and supervise service staff, attendants, and cashiers during shifts

Ensure high standards of service, cleanliness, and guest satisfaction

Handle customer feedback, complaints, and on-the-spot problem solving

Coordinate between kitchen, service team, and entertainment areas

Monitor crowd flow, reservations, and peak-time operations

Ensure safety procedures and operational guidelines are followed

Support upselling and revenue targets across all areas

• Experience in restaurants, cafés, or entertainment venues
• Strong leadership and ability to manage multi-functional teams
• Excellent communication and customer service skills
• Ability to work in fast-paced, high-volume environments
• Flexible with shifts, weekends, and holidays