The Fleet Support Engineer on the Vehicle Development team serves as the highest level (Tier 3) of field technical support, focused on systemic reliability of fleet vehicles. This role is a subject matter expert in sensor systems, supporting Tier 2 (Regional) Fleet Support Engineers on their most complex escalations. Through fleet-wide analysis of diagnostics and metrics, the engineer will identify reliability gaps, drive down mean repair and escalation times through improved tooling/documentation, and feed critical design changes back to Hardware Engineering.
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