Qualification:

• Minimum of 3 years of hospitality experience preferred with expert knowledge of Forbes Travel Guide service.
• Proven ability to design, build and implement training programs that meet the specific needs of the shipboard operation.
• Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, and guest/crew satisfaction evaluation techniques.
• Expert in using Microsoft Office 365 suite
• Advanced knowledge of principles and techniques of coaching, mentoring, and performance consulting.
• Knowledge of principles and processes for providing personalized services including needs assessment techniques, quality service standards, and guest/crew satisfaction evaluation techniques.
• Ability to use multiple communication and interaction methods to collaborate effectively to get results and develop customer champions