Job Description – First Line Technical Support

Our client is recruiting for a First Line Technical Support Apprentice to join their team in Horsham.

The Level 3 Information Communication Technician apprenticeship programme offers you the chance to kick‑start your career in an evolving industry.

The Position

Job Title: First Line Technical Support Apprentice

Apprenticeship Course: Level 3 Information Communication Technician

Apprenticeship Duration: 13 Months + Assessment

Location: Horsham

Working Hours: Monday to Friday 8am – 6pm

Salary: £16,000 p/a

What Will You Be Doing?

• Provide 1st Line Technical Support for escalated incidents across broadband, VoIP, and network infrastructure, ensuring timely and effective resolution with minimal supervision.
• Perform advanced diagnostics and fault isolation using tools such as packet ca...