Job Purpose : As First Line Service Desk Analyst, you'll install and configure computer systems, workstations, diagnose hardware and software faults and solve technical and application problems, you’ll cover one or more areas of expertise. The First Line Service Desk Analyst makes sure that the users will receive the right level of support. The main objectives of this position are: Fulfilling and remediating user/management requests and incidents on time and with excellent quality Respect the Service Level commitments defined with the users. Principal Accountabilities: Key Result Area: IT Support Provide 1st level of support. Monitor local infrastructure. Providing day-to-day support for end users requests related to desktop/software/hardware, telecom and video conferencing. Perform Local collaboration & knowledge Sharing. Classifies and prioritizes requests and incidents. Resolve network connectivity, Projector and MS Teams issues for employees and Students. Upgrade, repair, and maint...