Financial Services Sales Team Leader

The Financial Services Sales Team Leader is responsible for leading, motivating, coaching, and managing a team of banking sales consultants within a high-performance call centre environment. The role focuses on achieving sales targets, ensuring compliance with banking regulations, improving customer experience, and driving overall team productivity and performance.

Key Responsibilities

Team Leadership & Management

• Lead, motivate, and manage a team of sales agents within a banking campaign.
• Conduct daily team huddles, coaching sessions, and performance reviews.
• Monitor attendance, punctuality, and adherence to schedules.
• Foster a positive and performance-driven team culture.
• Manage employee engagement and morale initiatives.

Sales Performance Management

• Drive achievement of sales targets, conversion rates, and revenue objectives.
• Monitor indivi...