Function as integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect.

Notify patients of copayments/deductibles/deposits prior to services being rendered and collect when applicable.

Provide estimates using the fee estimation tool in Epic, assist in resolution with processing of Financial applications.

Minimizes patient complaints through effective and accurate communication and education related to patient out of pocket costs for hospital and physician services.

Proactively identifies discrepancies within EPIC Tool and works with appropriate teams to resolve.

Accepts payments made in advance of service and hands off to appropriate billing office for posting to patient account.

For patient/families with insurance, calculate patient estimate based on plan, benefits and out of pocket thresho...