Financial Account Specialist | BPO Agent | Weekends off

Caldwell Communications Consultancy Philippines

Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Job Description

We are hiring Financial Customer Service Representatives to assist clients with account inquiries, billing, and transactions while providing accurate, professional support.

Responsibilities

• Respond to financial inquiries via phone, chat, or email
• Assist with payments, account updates, and billing questions
• Document all interactions in the system
• Escalate complex issues to supervisors
• Maintain productivity, quality, and client satisfaction metrics

Schedule & Training

• Shifts include nights, weekends, and holidays
• Paid training on financial processes and systems

Requirements