Loading... Essential Functions and Responsibilities: Focuses on Customer service, Customer Relations, Leadership, Decision Making and Critical Thinking.Highly disciplined individual who will lead by example and set clear expectations and objectives to her/his team in meeting contract terms and setting proper client expectations.Leads Deskside Support team on client sites to achieve all operational metrics and client satisfaction standards.Leads Deskside Support team in analyzing complex business-related issues as they apply to system infrastructure and provide on-demand solutions.Monitors problem ticket management database and follows up with assigned personnel ensuring timely resolution of problems. Manages and coordinates urgent and complicated support issues. Acts as escalation point for all requests and incidents.Maintains and improves profitability and operational excellence for assigned clients.Maintains and fosters a positive business relationship with all assigned clients....