Overview

The Field Service Technician is responsible for inspecting, updating, and installing company product at the customer site on an as needed basis. They will assist in maintaining solid customer relations through quality installations, excellent customer service, and superb problem-solving skills. They work closely with sales and office personnel to ensure quality in their district.

Essential Functions

• Handle all facets of the customer’s field service experience in dedicated territory
• Promptly incorporate all new processes and knowledge into daily workflows
• Work Order Requests
• Conduct installations and warranty repairs for all existing and new Humanscale products
• Identify, analyze, and solve problems
• Respond to all customer requests and complaints in a courteous, professional, and caring manner
• Ensure that all customers feel they are a priority