Job description:

Job Summary

We are seeking an IT Field Services & Onsite Support Technician to provide hands-on technical support at client locations. This role involves onsite and remote support, troubleshooting hardware/software issues, and ensuring reliable IT operations with a strong customer focus.

Key Responsibilities

• Provide onsite IT support at client locations (travel up to 120 miles)
• Install, configure, image, and support Windows & macOS systems
• Troubleshoot hardware, software, printer, network, and AV issues
• Perform “hands & feet” support for network installations and testing
• Coordinate with internal IT teams and third-party vendors
• Manage IT assets, inventory, hardware refresh, and depot operations
• Deliver VIP/executive support as needed
• Update and resolve tickets within SLA, maintaining low backlog

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