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Field Service Supervisor - Pest Control

Company

Rentokil Initial

Location

Hong Kong, Hong Kong

Type

Full-time

Responsibilities:

  • Provide frontline leadership to the service team to drive day-to-day performance and service quality.
  • Assist Manager to prepare and present pest control reports for client and management review.
  • Coordinate with other departments on project implementation and monitor progress.
  • Respond to complaints and resolve issues to ensure customer satisfaction.
  • Review service materials, equipment, vehicles, and techniques to improve productivity and cost-effectiveness.
  • Deliver on-site and classroom training for the team.
  • Manage and develop the team to improve performance and meet KPI targets.
  • Ensure the team delivers excellent service to all customers.
  • Handle ad hoc projects as assigned.

    • 職責：

  • 領導前線服務團隊，以提升日常工作績效和服務品質。
  • 協助經理準備並提交蟲害控制報告，供客戶和管理階層審核。
  • 與其他部門協調，實施工作安排並監控進度。
  • 處理投訴並解決問題，確保客戶滿意。
  • 審查服務材料、設備、車輛和處理方案，以提高生產力和成本效益。
  • 為團隊提供現場和課堂培訓。
  • 管理和發展團隊，以提高績效並...

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