Job Description

The FSE is responsible for all technical concerns from the Rapid Hub he/she owns including all Technical Assistance Centre (TAC) escalations. The role also contains a training element as we engage with dealer technicians to provide on-the-job training and guidance.

Responsibilities

1. Lead & support dealer technicians to diagnose and resolve high ageing technical concerns which cannot be addressed through the TAC.
2. Provide technical support to TAC engineer / Zone Manager / CRC agent on litigation.
3. Summarize the cause of all concerns and submit a One-Pager within the agreed timelines after the dealer visit to flow information through to the relevant PVT engineering teams.
4. Lead Technical Audits, Skill Inventory analysis and PDI audits. On-the-job training to technicians for TSB, FSA, SSM, SST usage and diagnostic concerns.
5. Provide support and advice to Dealers with respect to, but not limited to, Ford t...