Delivery lead - IT & Non-IT recruitment UK & EU region

Job Description

Position Responsibilities

• Field Service Engineer will create/execute resources and programs to continuously improve installed base customer satisfaction and loyalty and provide excellent field service support for DSPECT and VERITON-CT. The Engineer will also have direct input to the Director of Service, Operations and engineering teams. This input is critical to further enhance product reliability, operability, and serviceability on a global basis.
• Provide onsite support and phone support to field service organization problems and product issues related to software, firmware, networking and their clinical applications
• Take personal ownership of the customer experience. Facilitate customer satisfaction through initiation of problem resolution and escalation.
• Engage the necessary resources for problem resolution in a timely fashion.
• Directly commu...