**Job Title:** Field Service Engineer (Diagnostics Solutions)
**Location:** Kigali, Rwanda

**About the Role**

The Company is seeking a skilled and customer-focused Field Service Engineer (FSE) to support diagnostic solutions within Rwanda and the wider region. This role is critical in delivering high-quality technical support, ensuring optimal performance of laboratory instruments, and enhancing the overall customer experience.

The successful candidate will act as a technical expert, supporting field operations, troubleshooting complex issues, and collaborating with internal stakeholders to ensure effective service delivery and product implementation.

**Key Responsibilities**

+ Install, service, and maintain complex diagnostic laboratory instruments with minimal supervision.
+ Perform preventive and corrective maintenance, including software and hardware upgrades.
+ Provide timely technical support both onsite and remotely in resp...