SCOPE OF THE ROLE

My client is looking for a self-starter Field Hardware Technician to deliver the desired customer service experience. The goal of the position is to drive service success that improves Hexagon customer satisfaction, maximizes customer retention, and increases profitability:

The scope of the role includes the following:

• Onsite-based representative on customer sites in the specific region as specified above


• To have a strong and broad high-level knowledge of the mining systems and mine safety deployed.


• To work with the Area Site Supervisor / Account Manager to ensure the efficient support of mining safety systems onsite.


• To provide site-based system support to the customer and deploy new and upgraded systems at customers’ mine sites.


• To do basic troubleshooting and configuration of system software and computer operating systems.


• Manage with the Area Site...