Become a Field Engineer with Socomec Group, specializing in Critical Power Systems. This senior role involves technical troubleshooting and customer support across North America, focusing on UPS and power electronics.
As part of Socomec North America, you will deliver expert technical solutions to customers, ensuring optimal performance of their power systems. Your role will include driving escalations and implementing improvements in service procedures and training programs. Engage with engineering teams to enhance after-sales support and product development.
Key Responsibilities:
• Provide high-level technical support to customers
• Conduct root cause analysis on complex issues
• Deploy technical upgrades in the field
• Manage training and documentation for technicians
• Track escalations and ensure timely resolutions
Requirements:
• Experienced in leading technical support projects
• Strong relationship-building capabilities
• Proven negotiation and ...