Description

Role: Field Collection Specialist

Role Purpose:

Field Collection Specialist is responsible to performassigned role relating tothecollection ofofficialfunds from the ADIB customers in coordination with the collection team leader collection manager. His duties is to review the customers accounts and inform them by due dates of payments by phone calls fax or e-mail perform monthly assigned field visits and document findings and updating field visit form on timely basis. This will be achieved in a manner that is consistent with ADIB customer service code of practice and in confidentiality.

KEY METRICS:

• Achieving assigned business financial and non financial targets.
• Monthly field visits target achievement and completing documentation of visits conducted.
• Customer complaints
• Handling walking customers and addressing their qu...