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Field Business Enabling Lead

Company

OTIS

Location

dubai, United-Arab-Emirates

Type

Full-time

Role Overview

Enable, standardize, and improve field operations across all Middle East countries through processes, digital tools, data, and operational governance. Ensure field teams work efficiently, safely, and consistently under a unified operational model.

Key Responsibilities Operational Excellence & Standardization
  • Define and implement standardized processes, KPIs, audits, and governance across ME.
  • Harmonize time sheets and activity reporting to ensure comparable measurement across countries.
  • Lead annual review of maintenance routes with Country Leaders.
Field Enablement
  • Develop manuals, SOPs, and best practices.
  • Support Supervisors and Country Leaders in adopting new processes and tools.
Digital Tools & Route Optimization
  • Act as business owner for digital tools used in field operations.
  • Manage adoption, training, and enhancement roadmap. <...

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