Hiring FemaleCustomer Issue Resolution Executive – Afternoon Shift – Nazimabad, Karachi

Hiring for top E-Commerce Fashion Brand.

Key Responsibilities

• Respond to customer complaints and queries in a timely and professional manner
• Coordinate with suppliers to resolve issues related to orders, delays, damages, or product quality
• Follow up regularly with suppliers to ensure quick resolution
• Provide clear updates to customers regarding their concerns
• Maintain proper records of complaints and resolutions
• Ensure customer satisfaction while protecting company interests
• Identify recurring issues and suggest improvements

Requirements

• Must be responsible and able to take ownership of tasks
• Strong English communication and writing skills
• Ability to coordinate effectively with suppliers and the internal team
• Good problem-solving skills