Feedback Management Officer

Company

WSH EXPERTS PTE. LTD.

Location

singapore, Singapore

Type

Full-time

            Responsibilities  Attend to and close feedback cases assigned within the required timelines 
Handle enquiries, complaints, and feedback through the Customer Management System and other channels 
Work closely with other officers to provide timely updates and ensure proper case closure 
Follow up with relevant teams to ensure issues are resolved effectively 
Carry out site checks when needed to verify reported issues 
 Requirements  Degree or Diploma in Events and Venue management or Marketing or Hospitality and Tourism or Communications, Business 
Experience in events and venue management, marketing, hospitality, customer service management, call centre management or quality service management 
Experience in data analytics and/organisation development preferred  
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Feedback Management Officer

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