Assist in overseeing day‑to‑day operations to deliver a high level of service for our guests consistently
Monitor and ensure the quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet the company’s standards
Carry out regular checks of all areas of the outlet to ensure cleanliness and tidiness at all times and the functionality of all facilities.
Welcome and acknowledge all guests according to standards.
Ensure proper festive decorations and food are displayed in order.
Provide food and drink recommendations to guests.
Handle administration duties include stock ordering, staff roster, billing, daily report and duty assignments
Resolve personnel problems, hire new staff, and evaluate staff performance
Undertake a busy and fast-paced role with varied duties
Handle and resolve issues or complaints in a profe...
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