Become a vital part of CBI Health in Maple Ridge, BC, as a Clinic Experience Associate. Enhance client interactions and clinic operations in a supportive and dynamic role.
In this role, you will represent the clinic’s top-notch service standards as the initial point of contact for clients. You will manage client scheduling and provide transformative support while engaging effectively through various communication channels. Your proactive approach will lead to a seamless clinic environment.
Key Responsibilities:
• Welcome clients warmly and create a positive first impression
• Address client inquiries within 24 hours using multiple channels
• Proactively identify solutions to enhance client experiences
• Schedule clients effectively based on clinicians' plans
• Educate clients on using digital resources for booking
Requirements:
• Natural talent for connecting and building rapport
• Quick to identify challenges with effective problem-solving
• Excellent ...