For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

• You will collect data on customer behaviour, top sellers, slow movers, which will be key input for business reviews.
• Drive client relationships within an omni‑channel approach.
• Provide pre‑buying feedback on products.
• Drive eNPS through people experience initiatives and culture.
• Ensure adherence to VM guidelines and Standard Operating Procedures (SOPs).
• Ensure click and collect are conducted within SLAs (Service‑level agreement).
• Ensure customer da...