Expression of Interest - Senior Service Desk Analyst

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About the role

The purpose of the Senior Service Desk Analyst is to complete the duties of a Service Desk Analyst and to support the Service Desk Squad Manager and manage the team in the Squad Manager's absence.

This is to be achieved by the Senior Service Desk Analyst fulfilling the responsibilities of the role.

• Supervision of day-to-day tasks of Service Desk Analysts and the telephone and ticket management queue to ensure team output meets at least the required service level agreement, operational and deli...