Job Title: Exports Customer Experience Senior Assistant ManagerBusiness Function: Supply ChainBusiness Unit: Personal CareFixed Term: 6-8 MonthsMain Job PurposeThe Exports Customer Experience Senior Assistant Manager is responsible for ensuring stable export operations and maintaining high service levels for both PC and B&W business units. This role oversees export customer service concerns, ensures 100% OTIF delivery of export innovations, and manages export demand planning.Responsibilities
+ Oversee the achievement of Exports Customer Service KPIs (ICDOT).
+ Manage a team of Exports Customer Service Executives responsible for supportability planning and innovations in Export markets.
+ Ensure smooth operations in the export distribution process (Distribution Requirements Planning) to deliver high levels of customer service to Export markets.
+ Provide transparency on the overall supply situation to Export markets and highlight any supply risks to support the business plan...