Title: Expert SLS - CSQ Customer Specific Quote

Location: GSC BOG

Team works as back office of the After Sales team in the US. Focus on creating Spot Quotes for Multinational Customers (MNC).

Contact the Pricing team around the DHL network, request rates for requirements from internal and external customers, build the quote as per customer indications, follow up for the final status (Win/Lost) by mail or voice and get the HB number in order to prove real movement and be able to calculate GP.

Key Responsibilities

• Analyze and provide visibility trend behavior of MNC customers for the after‑sales US team.
• Possess expertise in the quoting process and be a fast learner as this person will need to know the step‑by‑step of all customers in the Customer Specific Quote.
• Perform quality checks on the team’s performance.
• Support the team with questions and escalations.
• Hold periodical calls with BP and sector head...