Responsibilities :

• Serve as the primary liaison between customers and technicians
• Accurately document repair needs, generate estimates, coordinate efficient workflow, and ensure timely completion of services.
• Prepare detailed repair orders , explain repair recommendations, timelines, and cost estimates
• Obtain approvals for services and maintain consistent communication throughout the repair process
• Recommend necessary and preventive maintenance services based on manufacturer guidelines
• Upsell additional services ethically and transparently
• Review completed repair orders with customers and explain final invoices
• Coordinate closely with towing dispatch to ensure smooth vehicle intake and monitor job progress to ensure efficiency and on-time delivery
• Order parts and communicate with vendors when necessary
• Maintain organized digital and physical repair records
• P...