Bring your industry trends and knowledge to our team and shape exceptional user experiences throughcutting-edgeresearch, influencing product design and functionality.
As an Experience Research Senior Associate in S MB Client & Frontline Experience (CFX) and Lending,you will play a pivotal role in shaping user experiences across our products and services. Leveraging advancedproficiencyin research methods, analysis, and both quantitative and qualitative techniques,identifycustomer needs and translate them into actionable insights and recommendations. You will act as a core contributor to aid in developing research studies that answer user needs.Your work will directlyimpactthe design, architecture, and functionality of our offerings, collaborating with cross-functional teams to contribute to discussions on design and research, and leading the decision on which methods best suit key design questions.

**Job responsibilities**

+ Conduct and execute research studies usi...