Bring your industry trends and knowledge to our team and shape exceptional user experiences through cutting-edge research, influencing product, service, and experience design and functionality.
An an Experience Research Senior Associate in the One Chase Experience team , you will play a pivotal role in shaping user experiences across our products and services. Leveraging advanced proficiency in research methods, analysis, and both quantitative and qualitative techniques, identify customer needs and translate them into actionable insights and recommendations. You will act as a core contributor to aid in developing research studies that answer user needs. Your work will directly impact the design, architecture, and functionality of our offerings, collaborating with cross-functional teams to contribute to discussions on design and research, and leading the decision on which methods best suit key design questions.

This role will focus on understanding the Affluent customer seg...