Job Type: Full Time
Job Location: Gurugram
General Description
The Customer Service Executive attracts potential customers by answering product and service questions; suggesting information about other products and services. Handle the concerns and fulfill customer needs to ensure customer satisfaction.
Key responsibilities & Accountabilities
Ability to work effectively in a team environment. Pleasant, professional, and courteous personality skills. Active listener – phone etiquette. Appropriate responding ability to customers. Ability to multi-task, prioritize and manage time effectively. Identify and escalate priority issues and reporting to the high-level management. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Take the extra m...