Deliver excellent service and maximize guests’ experience by understanding and meeting their expectations
Handle and process calls and emails from guests, and ensure that bookings and requests are processed accurately, timely, and efficiently to exceed service standards
Coordinate with internal departments to satisfy guests’ enquiries and requests on the arrangements of products and services for RWS members and guest
Handle and resolve guests' feedback in a professional manner
Requirement
Meet the relevant Regulatory Authority's statutory requirement of minimum 21 years of age.
Diploma with proficiency in Microsoft Office applications
Relevant customer service experience in call centre or hotel environment. Prior experience in Opera system is an advantage.
Willing to work rotating shifts, including weekends and public holidays
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