This role plays a crucial role in supporting and guiding students throughout their academic journey. Key responsibilities include addressing student inquiries, ensuring clear communication of programme details and academic requirements, providing support for both academic and non‑academic interventions, monitoring student satisfaction through surveys, and ensuring adherence to regulatory compliance standards.

• Student Engagement : Draft programme updates, send notifications via K360 app, respond to email enquiries, phone calls, walk‑in enquiries, class visits, prepare and issue Letter of Verification.
• Attendance Monitoring, Intervention, and Leave Application : Monitor student attendance and intervene when necessary. Process leave applications and ensure students follow the appropriate procedures for absences.
• Re‑module, Course Transfer, Withdrawal, Deferment,...